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Delete your account

In the app

  1. Sign in and open Profile, or Settings if you are a participant.
  2. Scroll to Delete my account and read what will happen.
  3. Type DELETE to confirm and tap Permanently delete.

Workers can export from Settings → Import & export. Participants should download any files they need first. After deletion you can no longer sign in or download your records.

What is deleted

Your sign-in, your profile (name, phone, business and bank details, emergency contact and setup preferences), and your name and contact details on any team you belonged to.

For participants, your profile, connections and stored files are deleted too.

What is kept

Shift times, GPS records, audit events, support and incident notes, attachments and invoices are compliance records and are kept for seven years from the date of each record. Personal identifiers are removed where possible. A team you worked for keeps its own records. Participant emergency alerts are kept for safety, with the participant's name and phone number removed.

Can't access the app?

Email from the email address on your account with the subject "Delete my account". We'll confirm the request with you and complete it within 30 days. If you've forgotten your password, you can also reset it and delete the account yourself.

If you belong to a team, your account owner can't delete your account for you, and you can't delete theirs.