Support
Need help with Support Work? Email us at and include the email address you sign in with. We aim to reply within two business days.
Common questions
- Can't sign in? Use "Forgot password?" on the sign-in screen to get a reset link by email.
- Clocked in by mistake? Open the shift and use the adjustment option with a reason. The change is kept in the shift's audit trail.
- Location not recorded? Allow location for Support Work in your phone's settings, then clock in again. Your time is still saved without it.
- Exporting records? Settings → Import & export downloads your participants, shifts and invoices as CSV.
Your account
To permanently delete your account, see Delete your account.