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Terms and Conditions

1. Introduction

The terms of use of the Supportwork.app Website and App include these Terms and Conditions (the Terms, this Agreement) and our Privacy Policy, and any other terms and conditions issued by NDM Co Pty Ltd t/as Supportwork.app (Supportwork.app, we or us) in connection with our Website and App (our Services).

These terms control the relationship between Supportwork.app and you (you, your, or yourself) and is a legal and binding agreement. By using our Services, you are agreeing to these terms. Please read them carefully.

2. Use of Our Services

  • (a) You may use the Services only if you can legally form a binding agreement with Supportwork.app, and are in compliance with these Terms and Conditions and all applicable laws.
  • (b) When you create an account with us, you must provide us with complete and accurate information.
  • (c) You agree that we may automatically update the App software, and that these Terms will apply to any updates.
  • (d) You may use our Services only as permitted by law. We may suspend or stop providing our Services to you if you do not comply with our terms or policies or if we are investigating suspected misconduct.
  • (e) Using our Services does not give you ownership of any intellectual property rights in our Services or the Content you access.
  • (f) You must not attempt to change, add, remove, deface, hack or otherwise interfere with the website, App or any material or Content displayed on the website or App.
  • (g) You may not use Content from our Services unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in our Services. Don't remove, obscure, or alter any legal notices displayed in or along with our Services.
  • (h) In connection with your use of the Services, we may send you service announcements, administrative messages, and other information. You may opt out of some of those communications.

3. App Content

  • (a) Subject to any other Terms of this Agreement, you are granted by Supportwork.app the right to access text, files, images, photos or any other material on the Website or App (collectively referred to as "Content") under certain conditions as set forth in this Agreement.
  • (b) Whilst Supportwork.app endeavours to take reasonable care in preparing and maintaining the information on this App, we do not warrant the accuracy, reliability, adequacy or completeness of any of the Content.
  • (c) By using the App, you acknowledge and accept that the Content may include technical inaccuracies and typographical errors. The Content is subject to change at any time without notice. The Content may not necessarily be up to date or accurate at the time you view it.
  • (d) It is your responsibility to enquire with us directly to ensure the accuracy and currency of the material or information you seek to rely upon. To the extent permitted by law, Supportwork.app disclaims all liability for loss directly or indirectly arising from your use of or reliance on the App and the Content.
  • (e) Supportwork.app does not guarantee that access to the Supportwork.app App will be uninterrupted or that the App is free from viruses or anything else which may damage any computer which accesses the Supportwork.app App or any data on such a computer.

4. Your Supportwork.app Account

You are responsible for keeping your login details confidential. You are responsible for the activity that happens on or through your Supportwork.app Account. Try not to reuse your Supportwork.app Account password on third-party Apps. If you learn of any unauthorized use of your password or Supportwork.app Account, please contact us as soon as possible.

5. Service Fees

  • (a) By using the Supportwork.app App, you agree to pay the subscription or purchase fees designated for the Service level you select.
  • (b) Users have the option to trial the App during a limited and non-renewable free trial period of 14 days. Some features or functions may not be available to users during the trial period. Only one trial period is permitted per person.
  • (c) Further conditions applicable to the trial period will be specified on the Website.
  • (d) Subject to your right to terminate the Service prior to the expiration of a Trial Period, you agree to pay the applicable amounts for the minimum period specified (Service Level Period). Subscriptions are billed monthly; our Services will only terminate at the end of the current month.
  • (e) Your subscription will continue automatically at the fee rate applicable to the Service which you have selected unless this Agreement is terminated earlier.
  • (f) All subscriptions require a commitment for a minimum period of time you have selected (the Service Level Period) and consequently cannot be cancelled until the end of the Service Level Period.
  • (g) You may, at any time during your subscription period, set your account to cancel or select another subscription plan which to renew, effective at the end of your current plan. You can manage your subscription by changing or cancelling auto-renewal on the billing page of the Website.
  • (h) Payment for our Services is made via the options available on the Website. If Supportwork.app does not receive the full amount of your Service account balance within seven (7) days of the billing date, we may cancel the Services offered to you without any prior notification.
  • (i) You are responsible for the timely cancellation of your subscription, if you no longer intend to use our Services.
  • (j) SUPPORTWORK.APP RESERVES THE RIGHT, AT ANY TIME, TO CHANGE ITS FEES AND BILLING METHODS or any other Terms, including the addition of supplemental fees or separate charges for any Content or Services provided by Supportwork.app. If any changes to these Terms and Conditions are unacceptable to you, you may cancel.

6. Termination

  • (a) You may cancel your account subscription on the billing page of the Website. Our Services, and therefore these Terms and Conditions will only terminate at the end of your Service Level Period.
  • (b) If you cancel your subscription, Supportwork.app will not refund any remaining portion of your subscription fee and you will be able to access all features you have paid until the end of the Service Level Period.
  • (c) We may terminate, restrict or suspend your use of the Services immediately and without notice or liability if you violate, breach or fail to comply with this Agreement in any way. By doing so, this does not limit any other rights or remedies which are available to us.

7. Records, Retention and Account Deletion

  • (a) Shift times, GPS location recorded at clock-in, clock-out and every minute during a shift, support notes, incident notes, photos, audit events and invoices (Compliance Records) are retained for seven (7) years from the date they are created.
  • (b) If your subscription is cancelled or lapses, your Compliance Records are not erased and remain available for you to export.
  • (c) You may delete your account at any time in the App or by following the steps at supportwork.app/delete-account. Deleting your account removes your login and profile, but Compliance Records are kept, with personal identifiers removed where practical, for the remainder of the retention period.
  • (d) GPS locations and timestamps provide supporting evidence of a shift, not proof of identity or of the quality of a service. You remain responsible for checking every record and meeting your employment, tax, safety, privacy, NDIS and aged-care obligations. The Services are not a substitute for emergency services, professional compliance advice or current official NDIS pricing guidance.

8. Intellectual Property Rights

  • (a) You acknowledge that Supportwork.app retains exclusive ownership of the Service and all intellectual property rights associated therewith. Except as expressly provided in this Agreement, you are not granted any rights or license to patents, copyrights, trade secrets or trademarks with respect to the Services or the Content, and Supportwork.app reserves all rights not expressly granted hereunder.
  • (b) You may not copy, reproduce, transfer or access (except as expressly authorized by this Agreement), re-license, reverse engineer, decompile, disassemble, translate, publish, transmit, distribute, display, broadcast, re-broadcast, redistribute, modify, create derivative works from, capture or store in any physical media, market, rent, sell, lease, sublicense, or participate in any sale of or exploit in any way, in whole or in part, directly or indirectly, the Service or any related software.
  • (c) You shall promptly notify Supportwork.app in writing upon your discovery of any unauthorized use or infringement of the Service or the Content or Supportwork.app's patents, copyright, trade secret, trademarks or other intellectual property rights.

9. Privacy Policy

Supportwork.app's Privacy Policy explains how we treat your personal data and protect your privacy when you use our Services. By using our Services, you agree that Supportwork.app can use such data in accordance with our privacy policies.

10. Liability for Our Services

To the maximum extent permitted by law, Supportwork.app excludes all liability for any loss or damage of any kind (including special, indirect or consequential loss and including loss of business profits) arising out of or in connection with the App Content and the use or performance of the Supportwork.app App except to the extent that the loss or damage is directly caused by Supportwork.app fraud or wilful misconduct.

11. Business Uses of Our Services

If you are using our Services on behalf of a business, that business accepts these terms. It will hold harmless and indemnify Supportwork.app and its affiliates, officers, agents, and employees from any claim, suit or action arising from or related to the use of the Services or violation of these terms, including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs and attorneys' fees.

12. Third Party Applications

Supportwork.app's App may contain links to other Apps operated, controlled or produced by third parties. Unless otherwise indicated, Supportwork.app does not control, endorse, sponsor or approve any such third-party Apps or their Content nor does Supportwork.app provide any warranty or take any responsibility whatsoever for any aspect of those Apps or their Content.

13. Modification of the Terms

We may modify these terms or any additional terms that apply to the App to, for example, reflect changes to the law or changes to our Services. You should look at the terms regularly. We'll post notice of modifications to these terms on this page.

Changes will not apply retroactively, however, any changes made for legal reasons will be effective immediately. If you do not agree to the modified terms for a Service, you should discontinue your use of that Service.

14. No Waiver

No failure by Supportwork.app to give notice of any breach of these terms and conditions or take any other action shall be deemed as a waiver to enforce any rights we may have.

15. Severance

If any particular term is not enforceable, this will not affect any other terms. The remainder of these terms and conditions continues in full force.

16. Jurisdiction

This Agreement is governed by and is to be interpreted in accordance with the laws of New South Wales, Australia. You and Supportwork.app irrevocably submits to the non-exclusive jurisdiction of the courts of the State of New South Wales, Australia.

17. Definitions

  • Agreement means these Terms and Conditions;
  • App means the Supportwork.app web application and smartphone applications;
  • Content means text, files, images, photos or any other material on the Website or App;
  • Services means the Website, App and their Contents and features;
  • Service Level Period means the period of time you have subscribed to our Services for:
    • Monthly periods are based on calendar months.
  • Supportwork.app, we or us means NDM Co Pty Ltd trading as Supportwork.app;
  • Trial Period means an initial period of service which a user may use the App free of charge for a specified period of time. The length of the trial period may vary from time-to-time, and is specified in the App;
  • Website means Supportwork.app's website accessed at supportwork.app and all its webpages;
  • You, your, or yourself means a person who is using our Services.

These Terms and Conditions were last updated on 4 October 2026.